Refund Policy

This Refund Policy explains when OTTPlus may offer refunds for subscriptions and transactions made on OTTPlus.

1) General Rule: Digital Subscriptions

OTTPlus is a digital streaming (SVOD) service. Once a subscription is activated, fees are generally non-refundable, except where required by applicable law or explicitly stated below.

2) When a Refund May Be Considered (Eligible Cases)

          A refund request may be considered if any one of the following occurs:

·       Duplicate Charge: You were charged more than once for the same subscription period.

·       Wrong Package Due to System Error: A system/payment error caused you to receive a different subscription than you purchased.

·       Payment Successful but Service Not Activated: Payment completed but subscription was not activated on your account.

·       Unauthorized Transaction (Verified): If proven that the transaction was unauthorized (OTTPlus may request supporting information).

·       Note: OTTPlus may request proof such as transaction ID, payment screenshots, registered number/email, and device details.

3) Non-Refundable Cases (Not Eligible)

Refunds will not be provided for:

·       Change of mind after purchase

·       Partial use of subscription or unused days

·       Failure to use service due to personal reasons (e.g., no internet, travel, device limitations)

·       Account sharing or violation of OTTPlus Terms & Conditions

·       Promotional/discounted offers marked as non-refundable (if stated)

4) Refund Request Timeline

You must submit a refund request within 7 days of the transaction date, unless applicable law requires otherwise.

5) Refund Processing Time (Standard Timeline)

If your refund is approved:

·       OTTPlus will initiate the refund, and the amount will be returned to your original payment method.

·       Refund processing typically takes 7 to 10 working days (depending on the payment gateway/bank/mobile financial service provider).

6) How to Request a Refund

Email us at support@wildrootsbd.com with:

·       Registered phone/email

·       Transaction ID / invoice reference

·       Payment method used (bKash/Nagad/Card/etc.)

·       Date and amount

·       Short description of the issue

·       Screenshots/proof (if available)

7) Chargebacks & Disputes

If you file a chargeback with your bank/payment provider without contacting OTTPlus first, OTTPlus may suspend the account during investigation. We recommend contacting support first for faster resolution.

8) Policy Updates

We may update this policy. The most recent version will be posted on OTTPlus with the updated date.