Privacy Policy

OTTPlus (“we”, “our”, “us”) is operated by Wildroots Media and Entertainment Limited, 78/M, Road 11, Banani, Dhaka, Bangladesh. This Privacy Policy explains how we collect, use, share, and protect your information when you use https://ottplus.live/ and related OTTPlus services.

1) Information We Collect

We may collect:

A. Information you provide

•                 Name (if provided), phone number, email

•                 Account credentials / login method (OTP, social login if enabled)

•                 Support requests and communications

B. Usage & device information

•                 Device type, OS version, app version, browser type

•                 IP address, approximate location (country/city-level)

•                 Watch history, content interactions, session logs, crash logs

C. Payment information

•                 We do not store full card details if payments are processed via third-party gateways.

•                 We may store payment status, transaction ID, subscription plan, billing history.

D. Cookies

•                 We use cookies and similar technologies to remember preferences, keep you signed in, and improve performance.

2) How We Use Your Information

We use information to:

·       Create and manage your account

·       Provide and improve streaming service and recommendations

·       Process subscriptions and verify payments

·       Detect fraud, abuse, and unauthorized access

·       Provide customer support and service notifications

·       Comply with legal obligations

3) Sharing of Information

We may share limited information with:

•                 Payment gateways / processors (for billing and verification)

•                 Hosting/CDN/analytics providers (to stream content and measure performance)

•                 Customer support tools (to resolve issues)

•                 Law enforcement / regulators if required by law

We do not sell your personal data.

4) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5) Data Retention

We retain your data only as long as needed to:

·       provide the service,

·       meet legal/accounting requirements,

·       resolve disputes and enforce policies.

6) Your Rights & Choices

Depending on applicable law, you may request:

·       access, correction, or deletion of your personal data

·       account deletion (subject to legal retention obligations)

·       opt-out of non-essential communications (if applicable)

To request, contact us at: support@wildrootsbd.com

7) Children’s Privacy

OTTPlus is intended for users 18+ (or age of majority). Minors may use the service only under adult supervision. We do not knowingly collect personal data from children without appropriate consent.

8) International Access

If you access OTTPlus outside Bangladesh, your data may be processed in Bangladesh or in jurisdictions where our service providers operate, subject to appropriate safeguards.

9) Changes to This Policy

We may update this Privacy Policy periodically. Material updates will be posted on OTTPlus with an updated “Last Updated” date.

10) Contact Us

Wildroots Media and Entertainment Limited

Address: 78/M, Road 11, Banani, Dhaka

Email: support@wildrootsbd.com
Phone: +8801715983652